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Understand the Rules That Protect Your Account

Our legal framework sets out your rights and our obligations — covering account eligibility, how your data is handled, and the payment conditions that apply when you transact through GCash, Maya, or InstaPay.

Eligibility RequirementsData & Privacy RightsGCash, Maya, InstaPay Payment TermsAccount Security PolicyContact & Rights Requests
ph88k Understand the Rules That Protect Your Account
REACH OUR POLICY TEAM

Contact Us for Legal and Account Queries

If you have a question about our terms, want to request your account data, or need to flag a payment discrepancy involving GCash, Maya, or InstaPay, our support team handles these through the channels below. Policy-related cases are escalated to a dedicated review queue separate from general account help.

Team online

Live Chat

Open the chat widget from any page while logged in. Policy and account-data requests are routed to the review queue and acknowledged within one business day.

Email Support

Send your legal or data request to our support email address shown in your account settings. Include your registered mobile number for faster matching.

Account Help Centre

Your account dashboard includes a Help section where you can submit a formal data-access or correction request and track its status without calling or messaging.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Rights Under Our Policy

We apply account-level controls and data handling practices that reflect our obligations to you as a Philippines-based account holder. Every section here maps to a real process — not a general statement. If any step below is unclear, our support team can walk you through it directly.

Account Security Measures Login sessions are protected by OTP verification sent to your registered mobile number. Suspicious login attempts trigger an automatic account hold pending your confirmation.
Cookie and Session Data We use session cookies to keep you logged in and security tokens to prevent session hijacking. We do not use cookies to build advertising profiles or sell your browsing data.
Data Retention and Deletion Transaction records tied to GCash, Maya, and InstaPay payments are kept for the period required by Philippine regulations. You may request deletion of non-mandatory data by contacting support in writing.
Who to Contact for Rights Requests Submit data access, correction, or objection requests through live chat or email. We acknowledge within one business day and resolve within the timeframe required under applicable local rules.

Common Questions About Our Terms and Your Rights

These are the questions our support team hears most often when account holders in the Philippines want to understand their rights, how their data is managed, and what the terms mean for their account.

Eligibility depends on local law where you are located. Access is available only in regions where this type of service is permitted, and your account must be registered in your own legal name.

Submit a data-access request through live chat or the Help section of your account dashboard. Include your registered mobile number and we will process the request within the applicable regulatory timeframe.

Name mismatches between your registered account and your GCash or Maya wallet trigger a manual review before any withdrawal is released. Aligning both names removes this delay.

You can request deletion of non-mandatory personal data. Records we are legally required to retain — such as transaction logs tied to InstaPay, GCash, or Maya — cannot be deleted ahead of the regulatory period.

We notify registered accounts by email at least seven days before any material change takes effect. Continued use of the account after the effective date means you have accepted the updated terms.

We do not share payment or account data with third parties except where legally required by Philippine authorities. GCash, Maya, and InstaPay transaction details are kept within our secure records only.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.